Reservation

Privacy Policy

Effective Date: January 6, 2026

Introduction

Welcome to Luckin Spa (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website https://www.luckinspa.ae/ (the “Site”) and use our services.

By accessing our website or using our services, you consent to the data practices described in this policy.

Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Information

We may collect personal details that you voluntarily provide to us when you book an appointment, sign up for our newsletter, or contact us. This includes:

  • Name

  • Phone Number

  • Email Address

  • Service Preferences

  • Booking History

Usage Data and Technical Information

When you visit our Site, we automatically collect certain information about your device and usage patterns, including:

  • IP Address

  • Browser Type and Version

  • Operating System

  • Pages Visited: The specific pages you view on our Site.

  • Time and Date of Visit

  • Referring Website: The URL that directed you to our Site.

How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To process your bookings, send appointment confirmations, and provide customer support.

  • Marketing: To send you newsletters, special offers, and promotions (only if you have opted in).

  • Improvement: To analyze website traffic and user behavior to improve our website functionality and user experience.

  • Advertising: To show you relevant ads on third-party platforms, including Google.

Google Ads and Remarketing

This section specifically addresses our use of Google Ads features.

We use Google Ads and Google Analytics to advertise our services online. These third-party vendors use cookies and similar technologies to show our ads on various websites across the internet based on your past visits to our Site.

  • Remarketing: We use remarketing tracking cookies and pixels to show ads to you after you leave our website. This means you may see ads for Luckin Spa on other websites or in Google search results.

  • Data Collection by Google: Google uses cookies to serve ads based on a user’s prior visits to our website. Google collects information about your visits to this Site and your interaction with our products and services.

You can learn more about how Google uses data by visiting Google’s Privacy & Terms.

Cookies and Tracking Technologies

We use cookies (small text files stored on your device) to enhance your experience, analyze site usage, and assist in our marketing efforts.

  • Necessary Cookies: Essential for the website to function correctly (e.g., booking forms).

  • Analytics Cookies: Help us understand how visitors interact with the website (e.g., Google Analytics).

  • Marketing Cookies: Used to track visitors across websites to display relevant ads (e.g., Google Ads conversion tracking).

How to Opt-Out

You can control or delete cookies through your browser settings. Additionally, you can opt-out of personalized advertising from Google and other third-party vendors:

Data Sharing and Third Parties

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may share your information with:

  • Service Providers: Third-party vendors who help us operate our business (e.g., website hosting, email marketing services) and who are bound by confidentiality agreements.

  • Legal Compliance: If required by UAE law or to protect our rights.

Data Security

We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Your Rights

In accordance with UAE regulations and applicable data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your personal data (where applicable).

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

Luckin Spa has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. 

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

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